This story has been updated.
After nearly three weeks in Peru, which earlier this month closed its borders, canceled most flights, and ordered mandatory quarantine, Katie de Chabert and her family members have finally returned home.
De Chabert, who is a school teacher from Madison, her mother and her niece had been stuck in Cuzco for the last two weeks during the country's coronavirus lockdown.
The group boarded a plane Wednesday for Lima, where they made a stop and then continued on an international flight chartered by the U.S. government to Miami. De Chabert and her mother made their way home to Connecticut Thursday, while de Chabert’s niece went home to San Francisco.
For the next two weeks, they will be in self-quarantine.
Since last summer, schoolteacher Katie de Chabert and her family had been planning for what they called a once-in-a-lifetime trip to Peru and the ancient ruins of Machu Picchu.
They decided on the destination shortly after de Chabert lost her father in July.
“Sort of to help my mother through her grieving process, and because it was always a bucket list trip for her, we decided as a group to go on this journey together,” she said.
But as their departure date of March 8 came closer, a new coronavirus that causes COVID-19 illness had extended beyond Asia and into Australia, Europe and North America. De Chabert said they were aware of the spread, but South America had yet to report many cases at that point.
The World Health Organization wouldn’t declare COVID-19 a pandemic until March 11.
“We really monitored everything very closely, the situation,” de Chabert said. “It looked like South America was one of the safest places to be in the whole world at the time. So we went ahead with the trip, and here we are, stuck.”
De Chabert, a resident of Madison, her 77-year-old mother Lesley Bravi, and her niece Abbi Bravi are among thousands of Americans seeking help in returning to the United States from overseas during the global disease outbreak.
Citizens have reported being stuck because of mandated quarantines, border closures and flight cancellations -- all of which have occurred in Peru, as well as other countries trying to limit infection rates.
“Things have deteriorated so fast, especially since they left,” Chris de Chabert said of his wife and family members. He’s at home in Madison caring for the couple’s three children, spending a lot of time on the phone with commercial airlines trying to find them a way home.
A request by Connecticut Public Radio to the U.S. State Department for the exact number of citizens abroad was not returned. But government officials told The New York Times Monday that an estimated 13,500 Americans have requested help in returning to the United States during the pandemic.
About 5,700 citizens and legal residents have already been brought back on flights organized by the State Department, officials told The Times.
“There have been many Americans returned to this country, but there are many more still in need of assistance, and we stand ready to help them in any way we can,” said U.S. Sen. Richard Blumenthal.
Blumenthal, with U.S. Sen. Chris Murphy, sent a letter to U.S. Secretary of State Mike Pompeo last week about their concerns for Connecticut residents stranded abroad due to the rapid progression of COVID-19 and related travel restrictions.
“Some families have reported that the embassies have told them there is ‘nothing they can do’ to assist -- even though many other countries are evacuating citizens,” they wrote, “or were given inaccurate information about flight cancellations that caused them to miss an opportunity to get home.”
In the March 18 letter, the senators said the United States lagged behind allied nations in providing guidance and assistance to its citizens.
Blumenthal said there’s recently been some success in getting state residents and other Americans back home -- some people stuck in Morocco are in the process of returning with help from the United Kingdom, he said.
But so far, de Chabert and her group are not among those who have returned. What was supposed to be a 10-day trip is now approaching a three-week stay in Peru.
“It’s one thing to be quarantined in your own country, but to have this feeling of uncertainty, not knowing when we’ll be getting home, is really hard,” she said.
The U.S. Embassy in Lima started notifying Americans last week that the country would soon close its borders, cancel flights and put in place a mandatory quarantine. The embassy advised people to board flights for the United States as quickly as possible.
But at the time of the advisories, de Chabert said her group was in a more remote part of the country and didn’t get those messages until they returned to the city of Cuzco. By then, she said it was too late to get to Lima, where the international flights were taking place.
It is also a 20-hour car ride from where they are, since most local flights have been canceled.
De Chabert said there continues to be little communication and guidance from embassy officials on what will happen next.
“Just really feeling a sense of helplessness here, feeling stranded,” she said. “We just want our government to notice this situation and help.”
Abbi Bravi added, “I just want to get back into the country.”
A recent memo from the U.S. Embassy in Lima says about 600 Americans to date have left Peru on charter repatriation flights. Officials have told citizens to contact the embassy as it looks to arrange flights to the United States with help from the Peruvian government.
For now, de Chabert said they feel relatively safe where they are in Cuzco. Peru has maintained a level 1 travel advisory -- the lowest level of concern -- with the State Department.
But she said the quarantine there involves little to no travel by car or bus, barricaded streets, a strict outdoor policy and consistent police presence. On top of it all, de Chabert’s mother suffered an ankle injury, a rash and is experiencing other medical complications. De Chabert said she herself is close to running out of a daily medication.
Waiting on a way to get home has become the hardest part.
“We need to be brought from Cuzco, which is a 20-hour’s drive. There is an airport [here], but they just need to come and get us. Please,” de Chabert pleaded.
Federal authorities are asking U.S. citizens abroad to contact their nearest embassies and enroll in the U.S. State Department’s traveler program for more information.